All orders are processed and shipped directly from China.
Average delivery time is 4–6 weeks depending on the destination and courier availability.
Handling time: 1–10 business days (customized items may take an additional 3–4 days).
We will notify you of any significant delays or changes in delivery dates.
Free Standard Shipping for all orders.
Shipped via UPS (door-to-door service, no import duties required).
Estimated delivery time: 28–49 days from the date of order.
For faster delivery, Express Shipping is available at an additional cost (please contact support for a quote).
Free standard shipping is available for most countries.
If your country is not listed at checkout, please email keyminglighting@gmail.com for a shipping quote.
Customs, VAT, and import taxes (if applicable) are the responsibility of the buyer.
We currently do not ship to the following:
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen
All African countries
All South American countries
Selected Pacific Islands & European regions (e.g., Albania, Bosnia, Montenegro, Serbia, etc.)
If you are in one of these regions but wish to purchase, please contact our support team for a custom shipping solution.
You will receive tracking details once your order has shipped.
If delivery fails due to incorrect address or refusal, re-delivery costs will be charged to the customer.
If an order is marked as “delivered” but cannot be located, please contact the courier and request a trace within 7 days.
If a package is lost or damaged during shipping, we will send a replacement at no extra cost.
For stolen or misdelivered packages, re-shipment is available at customer’s expense.
If your order cannot be delivered within 90 days, we will cancel the order and issue a full refund.
Refunds are processed only after the returned package is received at our warehouse.
Orders cannot be refunded while still in transit.
Contact Information
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