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14-day returns
All orders are processed and shipped directly from China.
Average delivery time is 4–6 weeks depending on the destination and courier availability.
Handling time: 1–10 business days (customized items may take an additional 3–4 days).
We will notify you of any significant delays or changes in delivery dates.
Free Standard Shipping for all orders.
Shipped via UPS (door-to-door service, no import duties required).
Estimated delivery time: 28–49 days from the date of order.
For faster delivery, Express Shipping is available at an additional cost (please contact support for a quote).
Free standard shipping is available for most countries.
If your country is not listed at checkout, please email support@cassialighting.com for a shipping quote.
Customs, VAT, and import taxes (if applicable) are the responsibility of the buyer.
We currently do not ship to the following:
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Yemen
All African countries
All South American countries
Selected Pacific Islands & European regions (e.g., Albania, Bosnia, Montenegro, Serbia, etc.)
If you are in one of these regions but wish to purchase, please contact our support team for a custom shipping solution.
You will receive tracking details once your order has shipped.
If delivery fails due to incorrect address or refusal, re-delivery costs will be charged to the customer.
If an order is marked as “delivered” but cannot be located, please contact the courier and request a trace within 7 days.
If a package is lost or damaged during shipping, we will send a replacement at no extra cost.
For stolen or misdelivered packages, re-shipment is available at customer’s expense.
If your order cannot be delivered within 90 days, we will cancel the order and issue a full refund.
Refunds are processed only after the returned package is received at our warehouse.
Orders cannot be refunded while still in transit.
Contact Information
Return and Refund Policy
We offer our customers a shopping experience by satisfaction, so we offer returns within 30 natural days (we accept returns within 30 natural days of the customer receiving the product, returns are limited to quality issues). For products purchased on our platform (excluding bulbs), have 2-year warranty.
Return conditions:
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Step 1.Process the return
Before you initiate a return, please contact our customer service (support@cassialighting.com) and explain the reason (pictures and video are in the appendix). Once the request is successful, our customer service will give you a return information (including address, phone number and recipient information).
Step 2.Packaging
Please make sure they are in their original condition, unused, undamaged, and in their original packaging. Please ensure that all parts of all items being returned are completely sealed in their original packaging, including all original packaging materials.
Step 3.Shipping
Prior to shipping, please take photographs of the inside and outside of the package as a record to show that the product is indeed in its original condition. We strongly recommend that you use an insured, traceable shipping method to return your items. You are free to choose the shipping company to ship the product back to us. (You must pay shipping costs in advance). (If the problem is quality related, we will refund your shipping costs). If you choose to request a signature upon shipment, please make sure the shipping company allows us to sign the back of the notice so they can reship the product without any problems.
Once shipped, please take a photo of the receipt and tracking number (if the product is damaged, be sure to attach the breakage details) and send it to us at support@cassialighting.com
When you will receive the refund : Once the product is received, we will check its unused, undamaged and original packaging. When we confirm that the product has the problem you mentioned, we will issue a refund within 10 business days. For non-quality issues we will only refund the original price of the product and we will deduct the shipping costs (purchase price – shipping costs). Once the return is complete, we will also send you a confirmation email.
We will issue the refund in the same way as your previous payment channel. If you paid via PayPal, the refund will also be processed via PayPal. You will receive your refund within approximately 1-2 business days. If you paid with a debit or visa card, it will take 7-10 business days. It will be returned in the same manner. If you want to get it back quickly, you can contact your local banking service.
Kindly note:
We offer free 30-day returns for quality problems
If there are no quality problems, we need you to pay for the logistics costs and the cost of the product in storage. Any damage to the product after receipt will be replaced free of charge
1.More than 30 natural days after receiving the product
2.Not caused by product quality issues
3.The product has been installed or used
4.Products and their packaging not in original condition
5.The bulb is a free gift from us and is not included in the free return service
We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request once you have received them and cover shipping and storage costs.
An exchange is the equivalent of returning the goods and repurchasing them.
We must receive the returned products before we can issue any refunds. If we do not receive the product for any reason, such as the customer refusing to send the product back, or the customer refusing to accept the package, causing the shipping agent to destroy the package, we will not be able to issue any refunds.
We will replace damaged parts in transit free of charge as long as you notify us within 48 hours of receipt of the shipment. If the damage is severe, we will replace the product free of charge. You can refer to the return procedure for details.
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